Cookie Policy
Understanding how we use cookies and similar technologies
Last updated: January 23, 2026
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.
Quick Overview
Essential Cookies
Required for basic functionality
Analytics Cookies
Help us improve our service
Preference Cookies
Remember your settings
Types of Cookies We Use
Required Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features like page navigation, secure logins, and access to protected areas.
Examples:
- • Session cookies for logged-in users
- • Security and authentication tokens
- • Load balancing cookies
- • CSRF protection tokens
These cookies cannot be disabled as they are essential for the platform to work.
Optional Analytics & Performance Cookies
These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously.
What We Track:
- • Pages visited and time spent
- • Features used most frequently
- • Error messages and bugs
- • Device and browser information
- • Traffic sources and referrals
We use: Google Analytics (anonymized), internal analytics
Optional Functionality & Preference Cookies
These cookies allow the website to remember choices you make and provide enhanced, personalized features.
What They Remember:
- • Language preferences
- • Map zoom levels and locations
- • Display preferences (list/map view)
- • Notification settings
- • Previously viewed issues
How We Use Cookies
Authentication
Keep you logged in across pages and sessions for your convenience and security.
Analytics
Understand usage patterns to improve features and user experience.
Preferences
Remember your settings and choices for a personalized experience.
Security
Protect against fraud, spam, and unauthorized access to your account.
Cookie Lifespan
Session Cookies
Temporary cookies that expire when you close your browser.
Used for: Login sessions, shopping carts
Persistent Cookies
Remain on your device for a set period (typically 30 days to 2 years).
Used for: Preferences, analytics, "remember me" functions
Managing Your Cookie Preferences
🔧 Browser Settings
Most browsers allow you to control cookies through their settings:
- • Chrome: Settings → Privacy and security → Cookies
- • Firefox: Preferences → Privacy & Security → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Privacy & Security → Cookies
⚠️ Important Note
Disabling cookies may affect your ability to use certain features of CivicIssue. Essential cookies cannot be disabled as they are required for basic functionality.
🎯 Opt-Out of Analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Third-Party Cookies
Some cookies on our site are placed by third-party services we use:
Questions About Cookies?
If you have questions about our use of cookies, please contact us:
Email: privacy@civicissue.com
Subject Line: Cookie Policy Inquiry
We Value Your Privacy
Cookies help us provide you with the best possible experience. We use them responsibly and transparently.
Last updated: January 23, 2026 | This policy may be updated periodically