Privacy Policy
Last updated: January 23, 2026
CivicIssue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for reporting and tracking civic issues across India.
Table of Contents
1 Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, profile picture
- Issue Reports: Photos, descriptions, location data, timestamps
- Communications: Comments, feedback, support requests
- Verification Data: Government-issued ID for verified accounts (optional)
Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, features used
- Location Data: GPS coordinates when reporting issues
- Cookies: Session data, preferences, analytics
2 How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and display civic issue reports
- Communicate with you about your account and reports
- Send notifications about issue updates and resolutions
- Analyze usage patterns and improve user experience
- Prevent fraud, spam, and abuse
- Comply with legal obligations
- Share anonymized data with authorities for civic improvement
4 Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure backup and recovery procedures
- Employee training on data protection
Note: No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5 Your Rights
You have the right to:
Access
Request a copy of your personal data
Correction
Update inaccurate information
Deletion
Request deletion of your data
Portability
Receive your data in portable format
Objection
Object to certain data processing
Withdrawal
Withdraw consent at any time
To exercise these rights, contact us at privacy@civicissue.com
7 Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us immediately.
8 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide prominent notice or seek your consent as required by law.
9 Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: privacy@civicissue.com
Address: CivicIssue Platform, Ahmedabad, Gujarat, India
Phone: +91 XXX XXX XXXX
Questions About Your Privacy?
Our team is here to help you understand how we protect your data.
Contact Privacy Team